FAQ/Store Policy
Important: Due to the latest change of tariffs policy towards packages shipped from China to United States, we are going to charge the packages at 100 US dollars or lower value after April 19!
Other packages will remain the free shipment temporarily.
Shipping Policy
Proceeding
Generally, the orders will be processed within 1 to 2 business days (not including weekends and holidays) after order confirmation email is sent to you.
For the made to order dolls like Sixhouse, Climax Doll, Elsababe and custom sex dolls, we would need more time to prepare the package, in this case we can always give you an update via Kemeliaaph@gmail.com.
Tracking E-mail
Once the package(s) is shipped out, we will send a notification message to your registered email address, in which you can find the tracking number(s) of your package(s).
Photo Bonus
For the customized dolls, we will send you the photos of the doll before the shipment (generally it's not the final result so you can still demand the changes), in other cases, we can still send the photos to you if you need to be sure the status of your items.
- For simple flat rate shipping: We offer $9.00 flat rate shipping worldwide.
Shipping Options
Price
7-10 Days Shipping (Order under $25)
$9.00
7-10 Days Shipping (Order over $25)
Free
- Discreet Package
- Tracking
- E-mail Service
24/7 Friendly
Support
Free Shipping
over $25
Secure Online
Payment
Discreet Package
European Countries
We are able to ship to all the countries in European Union (and also United Kingdom), the delivery services are usually the following: UPS, DHL and DPN.
Depend on the logistic partner to whom we assign the package(s), we may track the package(s) before the custom clearance in the following pages:
Small Packages
Except the large cargos, we usually ship with 4px, who will transfer the package(s) to local post service, in this case the final delivery services vary and depend on each country. Here you may have a clearer idea about which service we will use
Here we will update a non-exhaustive list of each country.
Kemelia's FAQs
Yes!
We offer free shipping with the minimum amount purchased 25 US dollars.
Your orders will be contained in an innocent brown box without any mark on it, so that everything will be fine once you receive the parcel.
Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process.
Archives items will be shipped separately from regular items.
Please contact us as soon as possible if you need to change your address.
Keep in mind that a rerouting fee may be charged by the courier to change your address.