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To Customers from United States: What is going to be changed (link here)

[Important Update] To Customers from United States (About the Tariffs)

Update: The following days will have modifications on the shipment policy since the situation is de-escalating (May 12). We will refund on the shipment fees if it's eventually not necessary to charge it.

Dear Customers from United States,

As you may already know the annulation of the de Minimis Tariff Policy, followed by the amendement to this decision on April 8, will be effected on May 2, 2025, it would become unaffordable both for the consumers and merchants to deal with an order at low value (<100 US dollars). In this case, several changes will be applied on the packages to United States, the following passages will inform you what are the changes and how will they impact on your packages.



No Direct UPS Shipment to United States after April 19

All the packages to United States will be subject to an indirect UPS shipment, handled by our logistics, which means that the shipment would take much longer, a direct UPS shipment in the past generally takes 5 to 7 days to United States, and now for all packages it would become 9 to 13 days or longer if the customs clearance becomes complicated.



How to Track Your Packages

We will provide the tracking number, but the problem is, UPS won't update any details before the packages released from the customs in United States, which means that on UPS tracking page, we won't see any update during the first 7 to 9 days.

But fortunately, we can follow the packages on our backend, here you may track the entire shipment journey:

Track It

Enter The Tracking Number and Click on the Button



Pricing of the Shipment

The free shipping is still available for the moment to all the packages at 100 US dollars or higher value, but unfortunately the following items won't be subject to the free shipment anymore:

The Specific Packages that will be charged shipping fees after April 19

  1. The package's value is under 100 US dollars, like Dakimakura covers and doll's clothings
  2. The package that only contains dolls' head, dolls' clothing and other items but without the main body

We will charge 30 to 40 US dollars as shipping fee on the packages listed above.



Question "Will I be charged the Tax?"

No, we will still cover the fees as much as can, except that we will charge the shipping fees on the packages listed above, the free shipping is still guaranteed.




Sincerely,
Kemelia's Team